HOW CAN WE HELP YOU?
Society members can call upon the services of our very own DRAM-cierge team, providing personal guidance and advice about all our whiskies and how to make the most of your membership, as DRAM-cierge Helen Trotter explains
PHOTOS AT GREVILLE STREET BY DAVID PARRY
Members are at the heart of everything we do at The Scotch Malt Whisky Society and I’m delighted to head up our devoted team that we call our DRAM-cierge. Together, we are here to offer friendly advice, whether it’s to find the perfect whisky for yourself, or for anyone else.
We are a small team that have put our own love and enthusiasm for whisky and the Society, as well as a passion for ensuring you get the most out of your membership, at the heart of everything we do. We are here to happily support and guide on anything you require at the Society.
ABOVE: Helen Trotter
This includes spirit recommendations, gifting memberships, Outturn releases, recommending friends to the Society, tasting and events and advice on booking space in any of our Members’ Rooms. We have great relationships with our brand ambassadors throughout the EU as well as strong connections with our global community, so we can support your journey no matter where you are.
As well as being able to offer advice we love to hear from you on your Society experiences. Everybody has a favourite whisky tale to tell, a dram to recommend and enthuse about and an experience to share – get in touch and let us know about your journey.
We will always strive to meet and exceed your expectations in everything we do. Although a small team we are proud to include members who can speak German, French, Norwegian, Swedish Spanish and English, so feel free to put us to the test on that – we will rise to the occasion.
Joining the Society is just the start of an exciting exploration into the single cask and we want to support you on that – whatever stage of your whisky journey you are at. There is no question too small, too short or too trivial, we thrive on answering them all. And if you want to challenge us on something a little more unusual then we’re game for that too. Any opportunity to grow and expand our own whisky journeys is time well spent!
Get personal guidance and advice about all our whiskies from Helen Trotter and the rest of the DRAM-cierge team at The Vaults, who are on hand both by email and on the phone to help with any questions about your membership or whisky selection.
Email firstname.lastname@example.org or call 0131 555 2929. International members can contact their local branches directly – find the contact details at smws.com/about/around-the-world
ABOVE: members at the Society's London Members' Room enjoy a preview tasting